BTN News: There is a major outage happening with Reliance Jio that is impacting millions of users in India. This has caused some important apps – like WhatsApp, Facebook, YouTube, etc. – to become unusable for users across the country. Downdetector reports show that 54 percent of complaints are around mobile internet-related issues, followed by 38 percent related to disruptions in Jio Fiber service and 7 percent complaints regarding mobile networks.
Jio customers who depend on these services for daily communication and entertainment took to Twitter to express frustration on the outage. Social media is awash with complaints and people asking how long the problem will take to fix.
The root cause of the outage is unknown and Reliance Jio is yet to provide an official statement about the issue. Full-service restoration is the goal, and impacted customers are advised to stay tuned to official outlets for updates.
Users have been venting their anger over social media as the service disruption continues. For example, Anoop_K_Nair tweeted regarding the issue of VPN use via JioFiber, with the connectivity problem. Some turned to humour, sharing memes to vent about their strife online.
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Background: The one of the largest telecommunication operator in India, Reliance Jio appears to be suffering from PAN-India network outage. This outage had badly affected the most used applications like WhatsApp, Instagram, and YouTube, and a lot of customers are still not calm & eager to know exactly what is causing this issue.
Details on the service outage: The service outage, initially reported by Downdetector, has had the most impact on mobile internet connectivity (54% of complaints). Jio Fiber services (38%) and mobile network problems (7%) have also led to 86 per cent users facing issues with both smartphone and home connected devices.
Customer Anger, Social Media Outrage: The outage caused a lot of anger among Jio users, where these services are used by them for communication on a day-to-day basis and for entertainment as well. In parallel, Social media platforms turn into another means for grievance airing and ainquiring about the status of service restoration.
Tech Response and Official Statements: Reliance Jio has not made any official statement regarding the reason behind the outage. In the meantime maintenance engineers are working hard to fix the problem and bring full service connectivity back. Users are encouraged to monitor all official communication channels for updates.
Reactions from social media users: social media is full of users reporting connectivity problems. For instance, Anoop_K_Nair went on to pinpoint concerns related to VPN connectivity through JioFiber. Humorous memes are meanwhile being circulated online as users are trying to take the edge off of their frustrations.
Bottom line: There is going to be a human face to the service outage that Reliance Jio is facing which leads to a lot of stress as well amidst the company for handling the customers. This obviously has implications for anyone whose job and life depend on their service, so it has led to a great deal of talk – and more than a little hope for quick resolution.
