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“System failure” prevented PINK alerts about missing Lourdes Hernandez Rivera from reaching phones


As authorities investigate circumstances behind retired teacher’s disappearance Lourdes Milagro Hernandez RiveraWhose body was found dead on Thursday, Secretary, Department of Public Security (DSP), alexis torresacknowledged that a “system failure” prevented a Pink Alert notification activated by the police bureau from accessing the cell phone as part of search efforts for the woman.

“Pink Alert was worked out; The police bureau started disseminating the information around 1:30 am (Wednesday). There was a failure with the system in the telephone, it was at the level of the United States, it was not at our level. We’re dealing with that, with the (cellular telephone) companies, they’re technical failures of those companies. We are in coordination with them to identify (the reasons for the failure)”, Torres answered questions. new day,

This alert has been prepared under Enabling legislation to establish the Pink Plan passed on October 2, 2019, but it was not until a year later that the police established official protocol. It was first activated on the night of Thursday, April 29, 2021 due to the disappearance of Keshala Rodriguez Ortiz,

Despite the fact that the Pink Alert notification as established in the protocol did not reach the cell phone, the Commissioner of the Police Bureau, Antonio Lopez Figueroamaintained that the activation of the alert was effective.

“Pink Alert is an additional tool used to locate people when they go missing. From the very first moment Lourdes disappeared, a search team was set up that was constantly looking for her, it was spread by the media, at 1:30 in the morning (of communication) the media helped us. It is a mechanism that was used, sent and was only part of the telephone that could not be specified, but it was effective, because Lourdes’ picture appeared on the internet, on billboards, everywhere,” López said. Figueroa said.

Rescuers from the Bureau for Emergency Management and Disaster Administration (NEMBA) found the body of the retired teacher this morning. Initially, the agency spokesman said that the body of the woman, who was 57 years old, was under a bridge that led from Cayey to Salinas, a few meters from the Jibarro Monument. Briefly, the search was carried out by the officers, since yesterday, close to the place, after his bus was seen abandoned in the rest area.

Following the discovery of Hernandez Rivera’s body, police reported this afternoon that they had deactivated the alert.

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